At The Guild of Property Professionals, our mission is to elevate standards across the property industry, empowering both our Members and their clients to move with confidence. Trust is at the core of everything we do—it's the foundation upon which our Members build successful relationships with buyers, sellers, and their communities.
Our Code of Conduct is a reflection of our commitment to integrity and excellence. It is designed to guide our Members in maintaining the highest professional and ethical standards, ensuring that they consistently deliver the quality service that sets them apart.
The Guild Code of Conduct
1. The Guild expects Members to ensure that they maintain registration with HMRC for the purpose of AML supervision and have appropriate risk, policies, and processes in place.
2. The Guild expects members to maintain appropriate professional indemnity and public liability insurance in place appropriate to our business operation.
3. The Guild expects members be a member of a Government approved redress scheme and adhere to any relevant code of practice as required by that scheme.
4. The Guild expects members who offer a Lettings service, and where applicable, to be a member of a client money protection scheme and deposit protection scheme and to adhere to scheme guidelines at all times.
5. The Guild expects members to comply at all times with all estate and letting agency legislation, devolved Government legislation and associated legislation along with industry codes of conduct and practice.
6. The Guild expects members to inform them were any financial penalty or award is enforced by Trading Standards, a redress provider, or any other regulatory body.
7. The Guild expects members to disclose any situation which gives rise to conflict of interest as the earliest opportunity and in writing.
8. he Guild expects members to treat all consumers are treated fairly, with courtesy and with respect at all times and take into account any vulnerability a consumer may have either at the commencement of a business relationship or during a business relationship
9. The Guild expects members to treat all consumer equally regardless of race, religion or beliefs, sex, sexual orientation, disability, or nationality and not to discriminate or support any act of discrimination.
10. The Guild expects members to support our teams through mentoring, guidance, training to enable them to deliver outstanding customer service at all times based on the needs and requirements of customer.
